Getting Stood Up

Back to the things that piss me off.

Do you remember what it felt like when you had a date with someone, and you go to the spot where you're supposed to meet them, and you wait, and wait, and wait some more? You sit there for what feels like an eternity, waiting for someone who never comes. Do you recall how painful that is? How embarrassing? How frustrating?
Ok, now imagine that you took time off of work for your date, and now not only did you not get a date, but you lost money. That's what happens when people make appointments and don't show for them.

Sometimes it's unavoidable, and I understand that. But sometimes, OFTEN, people just decide not to come and then decide I don't rate a freakin' phone call. I will call these people, and leave messages. I will hear from them the next day, and they will say "Yeah, I know. We decided to do [fun activity] and we need to schedule a make up." These people get very indignant if you tell them that no, they can't schedule a make up because it's an unexcused absence. You wasted my time, and I'm going to charge you for it. This almost never sticks, because they threaten and badger and I'm not allowed to say things like "Ok, then DON'T bring your business back!" to customers because that's "bad customer service." Likewise, saying "I'm a reflection of what I must deal with: they're bad customers" wouldn't go over well, either. BB is very much stuck in the 'the customer is always right' mindset. I could tell you stories about how very wrong the customer has been, but let's just use a simple analogy:
Your child is rushed to the hospital after a heavy thing falls on it. The child has broken two ribs and a leg, and has a concussion. Would you look at the doctor and say "go ahead and give him the pain medicine and stitch him up, but he don't need a cast or anything," and expect the doctor to listen to you? I would hope the answer is a resounding NO because you're not the damn expert. The doctor is. The doctor understands this stuff because she went to school and did her internship and all that. She has experience and expertise.
SO DO I, DAMMIT! Don't tell me what your child doesn't need when you have no clue. You didn't even know that precious was still counting on her fingers in math! And precious is in 6th grade! I know what's going on with your kid because I was educated, and I do know what I'm talking about, and if you don't believe me, then fine. But don't tell me that you think that despite the testings that you CLAIM to agree with, you don't want to do X because it "sounds silly." So does a CAT scan if you don't know that CAT is an acronym.

There, it's more fun when I'm cranky, isn't it?